PRIVACY POLICY
TERMS OF USE
THE TERMS AND CONDITIONS BELOW MUST BE READ BEFORE USING THIS SITE AND REGISTERING AS A PARTNER. USE OF THIS SITE AND BECOMING A PARTNER MEANS ACCEPTANCE AND SUBJECT TO THE TERMS AND CONDITIONS SET FORTH BELOW.
This site is provided solely to assist Voltras Agent Network (VAN) partners in gathering Voltras Travel product information, determining Voltras Travel availability, making reservations and payments for Voltras Travel sales or purchases through the Voltras Agent Network (VAN) site.
The Voltras Agent Network (VAN) site is offered to you on the condition that you accept without modification any or all of the terms, conditions and notices set out below (collectively, the “Agreement”). By visiting or using the Voltras Agent Network (VAN) site in any manner, you agree to be bound by this Agreement. Please read this Agreement carefully. If you cannot accept these terms and conditions, please do not use the Voltras Agent Network (VAN) site. Voltras Agent Network (VAN) reserves the right at any time, in Voltras Agent Network (VAN)’s sole discretion, to change any and/or all of this Agreement without prior notice, and your use of this site thereafter constitutes your acceptance of the revised Agreement.
- INTELLECTUAL PROPERTY RIGHTS
All Intellectual Property Rights contained in the Voltras Agent Network (VAN) Site are the property of Voltras Travel. All information and materials, including but not limited to, software, text, data, graphics, images, sounds, videos, logos, icons or html codes and other codes contained in the Voltras Agent Network (VAN) site are prohibited from being published, modified, copied, duplicated or changed in any way outside the Voltras Agent Network (VAN) Site area without written permission from Voltras Travel. Violation of the rights of the Voltras Agent Network (VAN) site can be prosecuted in accordance with applicable regulations
- PROHIBITION OF USE
You hereby agree not to use this Site or Content for anything illegal and/or prohibited activities. You agree that you will not use equipment, software, or other technology that can hinder or attempt to hinder the way this Site works. You agree not to use this Site or its Content for commercial purposes. You agree not to attempt, create or attempt, search, send automatic agents or other forms of technology to collect, obtain, or otherwise interact with this Site.
- NO WARRANTY.
YOU HEREBY AGREE AND AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE REGULATION: (a) THE SERVICES AND CONTENT OF THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. VOLTRAS AGENT NETWORK (VAN) HEREBY EXPRESSLY STATES THAT VOLTRAS AGENT NETWORK (VAN) DOES NOT MAKE ANY WARRANTY OR GUARANTEE, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE MERCHANTABILITY OF A PRODUCT OR SERVICE, OR THE SUITABILITY OF A PRODUCT AND SERVICE THAT VOLTRAS AGENT NETWORK (VAN) PROVIDES FOR A PARTICULAR PURPOSE AND AGAINST APPLICABLE VIOLATIONS; (b) VOLTRAS AGENT NETWORK (VAN) DOES NOT WARRANT THAT (i) THE FUNCTIONS AND SERVICES PROVIDED FROM THIS SITE WILL BE FREE FROM INTERRUPTIONS OR ANY ERRORS INCLUDING THE SECURITY OF THIS SITE; (ii) ANY DEFECTS WILL BE CORRECTED; OR (iii) THIS SITE OR THE SERVER THAT MAKES THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR HARMFUL COMPONENTS; (c) VOLTRAS AGENT NETWORK (VAN) MAKES NO WARRANTY ABOUT THE ACCURACY, AUTHENTICITY, INTEGRITY OR QUALITY OF THE CONTENT, SITES OR RESOURCES ON AND FROM THE SITE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY THAT THE CONTENT, SITES OR RESOURCES ARE FREE OF OFFENSIVE, OBVIOUS, OR DISPUTED MATERIAL; (d) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS AT YOUR OWN RISK AND RESPONSIBILITY. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIALS.
- LIMITATION OF LIABILITY.
VOLTRAS AGENT NETWORK (VAN) WILL NOT BE LIABLE FOR ANY DAMAGES FROM THE USE OF THIS SITE, WHETHER DIRECT, INDIRECT, SPECIAL, OR CONSEQUENTIAL AS A RESULT OF THE USE OF THIS SITE OR THE USE OF ANY LINK CONTAINED ON THE SITE, EVEN IF VOLTRAS AGENT NETWORK (VAN) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. YOUR SOLE REMEDY IS TO DISCONTINUE USING THIS SITE.
- SCOPE OF SERVICE PROVISION
Voltras Agent Network (VAN) provides various services available on this site including, but not limited to, flight information, ticket reservations, and other similar services. You are responsible for providing, at your own expense, all equipment necessary to use the services, including a modem, computer, and internet access (including payment of all fees associated with such access).
Voltras Agent Network (VAN) has the sole right to: either modify or discontinue the site, including any of the site’s features, at any time with or without notice to you. Voltras Agent Network (VAN) will not be liable to you or any third party when Voltras Agent Network (VAN) exercises such rights. Any new features to add to or enhance the services then on this site shall also be subject to these Terms and Conditions.
The prices listed on this Site should be used as a guide only as prices may change from time to time.
All prices listed on this site are in Indonesian Rupiah, unless otherwise stated. Prices stated in US Dollars are for informational purposes only and should not be relied upon as accurate and real time; actual rates may vary.
All bookings have a payment deadline. Please note that if you pay by bank transfer from another country, your payment may arrive after the expiry of your booking period. In this case we will not be able to issue you an e-ticket. Voltras Agent Network (VAN) recommends that you use the fastest transfer option offered by your bank to avoid disappointment if your booking fails.
- USE OF THE SITE
Voltras Agent Network (VAN) hereby grants the User a certain limited, non-transferable or assignable right to access and use the Site to the extent expressly permitted by these Terms of Use. Your use of this site is subject to all applicable laws and regulations, and you are solely responsible for the substance of all communications you make through this site. By providing information in or using any communications service, chat room, message board, newsgroup, software library, or other interactive service available to you on or through this site, you agree that you will not upload, share, write, or otherwise distribute or facilitate the distribution of any content – including text, communications, software, images, sounds, data, or other information – that:
- is unlawful, threatening, abusive, harassing, defamatory, fraudulent, invasive of privacy, tortious, contains explicit or graphic descriptions or acts of sexual nature (including but not limited to violent or threatening sexual language directed at an individual or group of individuals), or violates any Travelagent.co.id rules or policies;
- victimizes, harasses, degrades, or intimidates an individual or group of individuals based on religion, gender, sexual orientation, race, ethnicity, age, or disability;
- infringes any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
- transmits unauthorized or unsolicited advertising, junk or bulk mail (also known as “spam”), chain letters, other forms of unauthorized unsolicited mail, or any form of lottery or gambling;
- transmits viruses or other computer code, data, or programs designed or intended to interrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment or to damage or gain unauthorized access to any data or other information of a third party; or
- impersonate any individual or entity, including Voltras Agent Network (VAN) employees or representatives.
Voltras Agent Network (VAN) does not endorse nor is it responsible for the content of any materials uploaded or submitted by third party users of this site. In principle, Voltras Agent Network (VAN) does not screen, monitor, or edit content posted by users of any communications services, chat rooms, message boards, newsgroups, software libraries, or other interactive services that may be available on or through this site. However, Voltras Agent Network (VAN) and Voltras Agent Network (VAN) agents have the right in their sole discretion to remove any content that, in Voltras Agent Network (VAN)’s sole judgment, does not comply with the Terms of Use and other rules relating to user conduct of the Voltras Agent Network (VAN) site, or is otherwise harmful, objectionable, or inaccurate. Voltras Agent Network (VAN) is not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against the removal of such content.
In addition, you may not use your account to violate the security of any third party account or attempt to gain unauthorized access to any network or server. Not all parts of the Site are available to you or other authorized users. You will not interfere with or disrupt the use and enjoyment of the Site or any other similar service. Users who violate system or network security may be subject to criminal or civil liability.
You agree that Voltras Agent Network (VAN) may at any time, and in Voltras Agent Network (VAN)’s sole discretion, terminate your membership, account, or other affiliation with the Voltras Agent Network (VAN) site without prior notice to you if you violate any of the foregoing provisions. In addition, you acknowledge that Voltras Agent Network (VAN) will cooperate fully with any investigation of any breach of system or network security at any other location, including cooperating with law enforcement authorities in investigating suspected criminal violations.
- PARTNERSHIP AND DEPOSIT
Partner means any individual who has registered and been given full access by VAN to use the Site, including but not limited to accessing the search feature up to transaction payments, by first obtaining approval as a VAN member and choosing a membership package that has been provided.
Each membership package has different membership fees, each consisting of a registration fee and a Deposit. All forms of payments that have been made related to VAN membership requirements cannot be refunded for any reason.
The Voltras Agent Network (VAN) partnership or membership is valid for life or if the Voltras Agent Network site is declared to have ceased operations.
Each VAN Partner can add Deposits stored in each VAN Partner account. If you no longer wish to be a Voltras Agent Network (VAN) partner, then all your fees and deposits on the Voltras Agent Network (VAN) site cannot be withdrawn for any reason.
Your deposit on the Voltras Agent Network site can be used as a means of payment on the legitimate Voltras Agent Network (VAN) site.
- PRICES, ADDITIONAL FEES and PROMOTIONS
- PRICES AND PROMOTIONS
Lower prices are only available at certain times and with certain Travel Agents, but these prices have different terms and conditions for example in relation to booking and refund policies.
- Additional Fees
Each price listed on the Site is only available with certain conditions and allows for changes that occur depending on the availability of orders, time period and/or quota. The available price may include taxes and other additional fees, but in certain cases and circumstances may not include taxes and service fees, Users are expected to pay attention to the total cost to be paid along with the details when confirmation is sent to the User’s email. Users are expected to verify the order on the order sheet; Users can cancel the order at any time before the final confirmation is made. The listed price will be detailed so that Users can see the amount to be paid. Any additional costs due to the use of credit cards or fees charged between banks due to shipping costs will be charged to the User and if there is a shortage in the amount paid, the Voltras Agent Network (VAN) can provide an email notification regarding the shortage of the amount to be paid by the User. In the event that within the given time period the User still has not paid the remaining costs, the User is deemed to have canceled the order, Voltras Agent Network (VAN) can make a full refund or refund the amount that has been deducted by the costs incurred by Voltras Agent Network (VAN) as a result of the User not paying the remaining costs within the time period according to the procedures determined by Voltras Agent Network (VAN). If there is any doubt regarding the services and services, the User can contact Voltras Agent Network (VAN) customer service (during the customer service operating hours determined by Voltras Agent Network (VAN)). Voltras Agent Network (VAN) is not a tax collector. Each tax levy and charge will be borne by the Travel Agent or User depending on the type of tax and levy in accordance with applicable regulations.
- Currency
Payment is made in Indonesian Rupiah, with the amount as stated without the burden of bank fees or other costs by Voltras Agent Network (VAN).
- CONFIDENTIALITY
Introduction
Voltras Agent Network (VAN) is committed to safeguarding your Personal Identifiable Information (PII). This Privacy Policy explains how we protect your information when you interact with our services, particularly during transactions.
Security Measures
Secure Transactions: We use Secure Socket Layer (SSL) technology to encrypt sensitive information, such as credit card details, during transmission. This ensures that your data is securely transmitted from your device to our systems.
Access Controls: All sensitive information is processed through the Voltras Agent Network (VAN) Payment Gateway Provider, and access to this information is restricted to authorized personnel only. These individuals have special access rights and are required to maintain strict confidentiality.
Data Storage and Handling
Post-Transaction: After completing a transaction, we do not store your personal information, including credit card details, social security numbers, or financial information, on our servers. This means your data is not retained by Voltras Agent Network (VAN) beyond the scope of the transaction process.
Commitment to Privacyg
We are dedicated to ensuring that your personal information is handled with the utmost care and security. By implementing these measures, we aim to provide a secure experience for all users interacting with our services.
- CREDIT CARD-PAYMENT-FRAUD
For payment of Bookings through the Site, your credit card will be charged by Voltras Agent Network (VAN) for the full price (refunds are subject to the conditions of the Booking) at the time of booking and booking confirmation. Please check the booking details thoroughly for each such time before you make a booking. Voltras Agent Network (VAN) will process refunds, as applicable, within a reasonable time. For certain bookings, Voltras Agent Network (VAN) will not charge your credit card, as you are required to pay the relevant vendor directly. In order to safeguard and encrypt your credit card information while in transit to us, we use “Secure Socket Layer (SSL)” technology for Voltras Agent Network (VAN) services.
In the event of credit card fraud or unauthorized use of your credit card by a third party, you must contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent order being placed through Voltras Agent Network (VAN), please contact Voltras Agent Network (VAN) Customer Service team immediately.
In the event that a Transaction is declared unauthorized, suspected of fraud and/or declined by Visa and Mastercard then the Transaction is declared void, null and void and therefore your order cannot be issued.
To place an order, you must be over 18 years of age and have full legal capacity to make the transaction (or have authorization from your legal guardian). You must use your own credit or debit card and ensure that there are sufficient funds to cover the transaction costs. You accept financial responsibility for all transactions made under your name or on your account.
You must ensure that the details you provide to Voltras Agent Network (VAN) in placing an order are completely true, correct and accurate. Voltras Agent Network (VAN) reserves the right not to accept certain credit cards. Voltras Agent Network (VAN) may add or remove other payment methods at its sole discretion.
In certain cases, Voltras Agent Network (VAN) may require additional information or verification to validate and confirm the booking, as explained in more detail on the Site. The booking is not confirmed until you have received the confirmation email with the voucher and it is possible that the vendor may carry out fraud checks during the booking process, in the event of fraud the booking will no longer be available or will automatically be cancelled. Voltras Agent Network (VAN) cannot be held responsible in such cases. If you choose not to provide additional information, the booking will not be completed and will be completely cancelled.
Voltras Agent Network (VAN) allows you to make transactions using a payment method in the form of a Credit Card issued by a banking institution. For your security, transactions using a Credit Card at Voltras Agent Network (VAN) have used the 3DS Secure system, where every transaction at Voltras Agent Network (VAN) using a Credit Card is required to enter an OTP (One Time Payment) code that has been sent by the card issuing Bank system via SMS to the Credit Card owner’s telephone number registered with the Credit Card issuing Bank. The booking is not confirmed until you have entered the correct OTP code. If the purchase transaction has been entered the correct OTP code, the transaction is declared successful by the Credit Card owner with the registered mobile phone number. The confidentiality of card data and OTP codes is the responsibility of the card owner and Voltras Agent Network (VAN) cannot be held responsible if there is misuse or objection to the transaction that has been made.
11.RESERVATION TERMS – CANCELLATIONS – SPECIFIC REQUESTS
By making a reservation through the Site, you hereby agree to accept the terms and conditions of the Travel Agent, Hotel or Airline, including in relation to the cancellation and/or no-show policies of the following Users or customers in relation to specific requests by the User that may be granted by the Travel Agent or Hotel or Airline. Voltras Agent Network (VAN) is not responsible for any violation of the Terms and Conditions owned by third parties (hotels, airlines, travel agents and others) or availability for specific requests of the User
In relation to cancellations made by the User, Voltras Agent Network (VAN) may be able to withhold or take part of the amount paid to reimburse costs incurred in connection with the cancellation that occurred.
Users are expected to read and understand the Terms and Conditions of the hotel, airline and Travel Agent.
Special Requests: In case of special requests in connection with the booking (e.g. wheelchair accessible rooms, wheelchair assistance during ticket delivery, name changes, date changes, name spelling changes, additional points), then the User can contact the existing Travel Agent directly, and such requests will be based on the availability and regulations of the airline, Travel Agent or Hotel (as applicable).
- Intellectual Property Information
For the purposes of these Terms of Use, “content” is defined as information, data, communications, software, photographs, videos, graphics, music, sounds, and other materials and services that can be viewed by users on the Voltras Agent Network (VAN) site. This includes message boards, chats, and other original content.
By accepting these Terms of Use, you acknowledge and agree that all content presented to you on this site is protected by copyright, trademarks, service marks, patents, or other proprietary rights and laws, and is the sole property of Voltras Agent Network (VAN) and/or its affiliates. You are permitted to use the content only as expressly authorized by Voltras Agent Network (VAN) or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, publish, upload, post, transmit, or distribute documents or information from this site in any form or by any means without the prior written permission of Voltras Agent Network (VAN) or the specific content provider, and you are responsible for obtaining permission before reusing any copyrighted material available on the Site. Any unauthorized use of materials displayed on the Site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Neither Voltras Agent Network (VAN) nor any Voltras Agent Network (VAN) affiliate warrants or represents that the use of materials displayed on, or obtained through, this site will not infringe the rights of any third party. See User Materials below for a description of the procedure to be followed in the event that any party believes that any content posted on this site infringes any patent, trademark, trade secret, copyright, right of publicity or other proprietary right of any party.
All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Voltras Agent Network (VAN) and its affiliates. All other trademarks or service marks are the property of their respective owners. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo and/or name of Voltras Agent Network (VAN) or its affiliates.
- Claims for Intellectual Property Infringement
In accordance with Voltras Agent Network (VAN) Privacy Policy, any communication or material you send to this site or to Voltras Agent Network (VAN), whether by electronic mail, writing, or otherwise, for any reason, will be treated as non-confidential and non-proprietary. Please do not send confidential or personal information to Voltras Agent Network (VAN) unless mutually agreed in writing in advance. Voltras Agent Network (VAN) also cannot accept unsolicited ideas or proposals, so you are prohibited from submitting them to Voltras Agent Network (VAN) under any circumstances. If there is evidence that your Intellectual Property Rights have been violated, you or your agent (“Sender”) may send a notification letter containing the following:
- Identify in sufficient detail the copyrighted work that you believe has been infringed or other information sufficient to determine the copyrighted work that is being infringed;
- If the Sender is not the owner of the Intellectual Property Rights or an exclusive license, then it is mandatory to include the name and address of the owner of the Intellectual Property Rights;
- In the event that the sender’s address is not from Indonesia, it is mandatory to send a temporary address in Indonesia;
- Telephone number, facsimile (if any) and email address that can be contacted;
- Sufficient details to prove the existence of the Intellectual Property Rights that are violated;
- Sufficient details to identify and obtain the existence of the Intellectual Property Rights that are violated including the virtual address of the existing electronic copy;
- Sender’s statement to delete or disable access to the electronic copy that is violated;
- Statement that the Sender in good faith recognizes the violation as recognized in number 5 of this Article;
- Statement in the notification that the information provided is accurate;
- Include the following statement: “I swear, valid under penalty of perjury, that the information in this notification is accurate and that I am the copyright owner or authorized to act on behalf of the owner of the exclusive right whose copyright is allegedly violated.”
- Statement that the Sender is subject to Indonesian Law and chooses the Arbitration legal forum appointed and provided by Voltras Agent Network (VAN) in the event of a dispute based on the Intellectual Property Rights Law.
You acknowledge and agree that upon receipt of notice of a copyright infringement claim, Voltras Agent Network (VAN) may immediately remove the identified material from the Voltras Agent Network (VAN) site without any liability to you. Voltras Agent Network (VAN) advises you to consult before any claim is filed, and you hereby declare that you are personally liable for any loss or damage that may occur as a result of any forgery or false allegation of infringement of Intellectual Property Rights.
The provisions of this section shall also apply in the event of claims, disputes, controversies, and interpretations arising out of and over the use of the Site and the implementation of the Terms of Use.
- REVIEWS Email, Messaging, Blogging, and Chat Services
We may make email, messaging, blogging, or chat services (collectively, “Communications”) available to users of the Voltras Agent Network (VAN) site, either directly or through a third party provider. Voltras Agent Network (VAN) has a separate, supplemental agreement that describes the relationship between you and Voltras Agent Network (VAN), which, unless expressly noted or contradicted, includes these Terms. You hereby consent to receive emails inviting you to submit reviews regarding content relating to the selection of Travel Agents, Airlines, and Hotels. The display of review correspondence is at Voltras Agent Network’s (VAN) sole discretion. Voltras Agent Network (VAN) may display correspondence containing comments, service levels, and names of customers. You hereby acknowledge and agree to be bound by the Terms and Conditions for reviews. You hereby warrant that (i) you own and control all rights to the reviews you submit to the Site; (ii) the content review is accurate and not misleading; and (iii) the use or display or transmission of the content review does not violate the Terms or applicable laws and regulations and you do not cause any violation of any rights or cause injury to any party. You hereby grant Voltras Agent Network (VAN) the right to take action if there is a party that violates your rights or the rights of Voltras Agent Network (VAN) in connection with the violation of the content review and the Terms. You hereby declare that you are personally responsible for the content review that you provide or submit.
The content review provided will be considered non-confidential information and Voltras Agent Network (VAN) has no obligation to treat the content review as confidential or proprietary information. Without limiting the provisions of the Terms, Voltras Agent Network (VAN) has the right to use the content review as it sees fit including but not limited to deleting, cutting, changing, refusing to display. Voltras Agent Network (VAN) has no obligation to pay for the content review that you submit, including but not limited to content reviews that are changed, deleted, cut and changed. Voltras Agent Network (VAN) has no obligation to provide or list or announce authors or other third parties.
We may use automated monitoring devices or techniques to protect Voltras Agent Network (VAN) users from unsolicited mass communications (also known as “spam”) and/or other types of electronic communications that Voltras Agent Network (VAN) deems inconsistent with Voltras Agent Network (VAN)’s business purposes. However, such devices or techniques are not perfect, and Voltras Agent Network (VAN) will not be responsible for any legitimate communications that are blocked, or for any unsolicited communications that are not blocked.
- ORDERING AND PAYMENT PROCEDURES
The Voltras Agent Network (VAN) site provides services to Users through the use of Voltras Agent Network (VAN) services as follows: Booking Services. Users can use the Site’s services to make reservations for the available Travel Agent options. In the event that the Travel Agent fails to issue a reservation, the Travel Agent will be responsible for the failure to issue such reservation by providing appropriate compensation and Voltras Agent Network (VAN) is not responsible for the return or payment of such compensation. Voltras Agent Network (VAN) will assist as a form of good faith concern for Voltras Agent Network (VAN), but the User hereby declares to release Voltras Agent Network (VAN) from and against all types of losses, claims for damage or compensation that may arise either in connection with system damage, system disruption or connection from either the Travel Agent or the User, negligence of the Travel Agent or the User and other matters beyond the control of Voltras Agent Network (VAN). Site link. Users can choose to book directly with the existing Travel Agent/Hotel/Airline (“Vendor”), by clicking the link button on the Site or directly book or contact the Vendor directly to make a booking. Voltras Agent Network (VAN) is not responsible for providing any assistance in connection with direct bookings. Users hereby declare to release and discharge Voltras Agent Network (VAN) from and against all types of claims for losses, interest and costs for direct bookings made by Users, and Voltras Agent Network (VAN) has the right to refuse to provide assistance services or follow up on requests from Users who make direct bookings with the relevant Vendor.
- CANCELLATION AND REFUND
All refunds are processed in accordance with the refund policy of the airline that issued the e-ticket. Before contacting Voltras Agent Network (VAN) with a refund request, customers are required to learn about the airline’s refund policy
E-tickets that have been issued can only be refunded or changed under certain conditions and certain classes. Customers are aware that some tickets cannot be refunded or changed.
Most refunds are partial, and they can vary from 25% to 100% of the ticket price.
The customer is aware that refunds may carry additional costs. In addition, payment fees to the party processing the payment will not be refunded if the customer requests a refund. When a refund is at the initiative of the airline (e.g. in the case of a flight cancellation) the amount the customer will receive is the amount paid minus the payment fees
Refunds are only made to the same account from which the full payment was made, but exceptions can be made if the payment method is no longer available at the time of the refund.
- OTHER PROVISIONS
In any action to enforce the Terms of Use, the prevailing party shall be entitled to receive attorneys’ fees and other costs associated therewith. Any claim brought by you against Voltras Agent Network (VAN) or any Voltras Agent Network (VAN) affiliate must be instituted within one year after the cause of action arises or be forever waived and barred.
You may not assign your rights or obligations under the Terms of Use to any party, and any attempt to do so will be null and void. We are free to assign Voltras Agent Network (VAN)’s rights and obligations under the Terms of Use.
You agree not to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of the Voltras Agent Network (VAN) site, or use of or access to the Voltras Agent Network (VAN) site.
In addition to any reason provided by applicable law, Voltras Agent Network (VAN) shall be excused from liability for failure to deliver or delay in delivery of products and services available through the Voltras Agent Network (VAN) site arising from any event beyond the reasonable control of Voltras Agent Network (VAN), whether or not foreseeable by either party, including but not limited to, labor disturbances, war, fire, accidents, severe weather, inability to secure transportation, governmental or regulatory action, and any other cause or event beyond the reasonable control of Voltras Agent Network (VAN), whether or not set forth above. If any part of the Terms of Use is held invalid or unenforceable, that part shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
The failure by Voltras Agent Network (VAN) to enforce or exercise any provision of the Terms of Use or any related right shall not constitute a waiver of that right or provision.
- Force Majeure
Voltras Agent Network (VAN) is not responsible for any failure to fulfill all or part of your order on time where the incident results in losses on the part of the User due to Force Majeure. Conditions categorized as Force Majeure are natural disasters (floods, earthquakes), epidemics, riots, declarations of war, war, embargoes, changes in applicable regulations, lightning, hurricanes, labor strikes, demonstrations and so on.
If in the case of force majeure Voltras Agent Network (VAN) cannot process your order, Voltras Agent Network (VAN) will not be responsible for any losses incurred.
- Contact Information
Every service on the Voltras Agent Network (VAN) site is provided by PT. Voltras Travel, a limited liability company established under the laws of the Republic of Indonesia, domiciled at Jl. Sutera Boulevard 10H No. 29-30 Alam Sutera Town Center, South Tangerang – 15325, Indonesia. Voltras Agent Network (VAN) telephone number is (+6221) 2900 8587 and Fax: (+6221) 30429 856. If you notice that any user is violating the Terms of Use, please contact Voltras Agent Network (VAN) at marketing@travelagent.co.id.